RETURN POLICY

Prior to the return of the product, the Pharmacy must be contacted.

• The return must be made within 14 calendar days from the day of receipt and the return conditions must be met (eg the product has not been opened and is in excellent condition. For this reason we recommend sending the product in proper packaging - not envelope).
• Returns should be made with a courier company and not by post.
• In case of using the product or altering their original packaging, the return is not accepted.
• Your refunds will be made within 30 days of the return and receipt of the products from the Pharmacy.
• In case of invoice issuance, the return must be made with a delivery note.
• In case the return is not made within 14 calendar days from the day of their receipt or some of the return conditions are not met, the Pharmacy has the right not to accept the products back and not to proceed with their replacement.

 

The address to which the products will be returned is:

14th EFTHYMIOS VLACHAVAS STREET AND KORYTSAS, KALAMPAKA, 42200, GREECE.

 

In case of defective product or shipping error, we proceed with replacement or refund corresponding to the value of the products, following the following Return Procedure:

• Pack and send the package with the products with the cooperating courier company of the Pharmacy (SPEEDEX) and at the recipient's expense. In the shipping package, you will have placed a note informing us of the problem that has arisen with the returned product, as well as the proof of purchase.
• If the return conditions apply, we will proceed with a relevant replacement or credit of the corresponding amount in your bank account, Paypal or credit if the initial payment was made in this way.
• In case the package arrives and it turns out that the return conditions do not apply, the product will not be accepted. It will be returned to the customer and the shipping costs will be borne by the customer.
• At the physical store: call the Pharmacy to consult and order the product to be replaced. Then, bring the product to the pharmacy with the purchase receipt and after checking to see if the return conditions apply, the value of the product / products is returned in the same payment method with which you completed the order.

The changes are made exclusively on the days MONDAY to THURSDAY and from 12:00 to 15:00.

 

In case of change at the customer's request:

• Returns must be made within 14 calendar days from the date of receipt and return conditions must be met (eg the product must not be opened and in excellent condition. Therefore we recommend sending it product in a suitable package, not an envelope).
• Return costs are covered by the customer. CAUTION: the shipment can be done with a courier company and not ordinary mail.
• The parcel you return must be accompanied by a photocopy of the receipt and the code or codes you want to replace.
• In case of a refund, send us your bank account (in case the initial payment was made by deposit or cash on delivery) or we will credit your credit card if the initial payment was made this way.
• After the relevant inspection is performed by the Pharmacy and the return conditions are met, we proceed to its replacement or the refund.
• Please note that if after the change the order does not exceed € 32, there will be a charge for shipping costs of € 3 plus VAT.

IMPORTANT INFORMATION:

• In any case, you must first contact the Pharmacy.
• CAUTION! Baby milk products, baby creams, snacks, ready-made baby meals as well as refrigerated products are non-refundable.
• Product changes that are part of the offer package are not accepted. The entire package must be replaced in accordance with this return policy.